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The Fax & Printer Guy Inc. Policies

Payment & Credit Terms

We accept Cash, Business Cheques, Visa and Mastercard. Net 30 Accounts are available O.A.C. Leasing Terms are available O.A.C. for the purchase of office equipment.

Product Pricing and Information

Most products on our web site and in our catalogue are in-stock and available for next business day delivery. Items not in-stock are usually available within two business days. If further delays are expected you will be notified. Please allow 4 hours to process in-stock orders being held for pickup. Some items ship from our Toronto warehouse and may take 2-3 business days for delivery. Please call for details. The Fax & Printer Guy would be pleased to help you locate and acquire any hard to find items. Items that we would not normally stock in our local facility require payment in full prior to being ordered.

Product Pricing and Information

Due to market conditions, all prices on this web site and in other marketing materials are subject to change without notice. Due to the possibility of human error and in the event that incorrect product pricing or information is posted on our web site or in other marketing materials The Fax & Printer Guy Inc. reserves the right to make corrections without liability or compensation. We understand that errors may cause our customers some inconvenience for which we apologize however we cannot compensate or accept any liability for consequences arising from such errors. All prices shown are in Canadian currency. Terms of our Lowest Price Guarantee: We will match or beat all of our major competitors prices on regularly stocked items. If one of our major competitors in our local trading area (Staples, Lyreco, Grand and Toy, Corporate Express or Basics) has a lower price we'll match it and give you 10% of the difference towards your purchase to a maximum of $5.00. A competitors price must be confirmable in the form of a current dated printed advertisement, a copy of a dated written quote, invoice or sales receipt or an on-line suppliers web site catalogue. Our Lowest Price Guarantee applies only to new OEM consumable IT supply items. It does not apply to items that are advertised as: "limited quantities", "clearance", "demo", "closeout", "discontinued", "liquidation", "bankruptcy", "expired" or the like. Products must be identical in quantity and manufacture. We reserve the right to limit quantities sold to an individual customer. We reserve the right to decline this offer if a competitors product price appears to be highly irregular or it is being sold as a "loss leader". We reserve the right to modify the terms of our Lowest Price Guarantee without notice.

Product Return

A Return Merchandise Authorization Number (RMA#) must be requested. All returns must be made within 15 days of the date of invoice or sales receipt. All returns are subject to a 20% restocking fee. Items being returned must be in unopened re-saleable condition.  All returns must be accompanied by the original invoice or sales receipt. A store credit only will be issued for returned product. No cash refunds. All sales are final on clearance sale items. All sales are final on special order items, defined as, items that would not normally be kept in-stock in our local warehouse and have been ordered specifically at the customers request.

InkJet and Toner cartridges that have been opened are non-returnable with the exception of defective products. Defective items will be replaced subject to the product manufacturer's policies and procedures for returned defective product. Fax machines, multifunction devices, printers, scanners and plotters may be returned for exchange only. Items being returned due to defect are subject to the repair and/or replacement policy of the product manufacturer. All other items purchased at The Fax & Printer Guy Inc. but not specifically mentioned in this policy are subject to the return and/or replacement policy of the product manufacturer.

A note regarding the return of office equipment and supplies

Due to an increase in fraudulent returns and counterfeit products being produced in our industry many manufacturers have changed their return policies and procedures. We have been asked by the manufacturer's to comply with these changes. Unfortunately this affects the way in which we must handle requests to return or replace product from our customers. Many vendors such as but not limited to Brother, Canon, Epson, Hewlett Packard, Lexmark will only issue credits for product that is returned in its original packaging. While we acknowledge that many of our customers will often throw out the packaging after opening the product we suggest that the packaging be retained in the event the product should need to be returned. Whenever possible, please include a sample or description of the defect. Many product manufacturer's will not issue a credit for products that are returned without a sample or description of the defect. Often, toner and inkjet cartridges that are returned as defective are simply found to be empty. Manufacturer's are now monitoring this more carefully, so we ask that you do as well. Toner and inkjet cartridges that are found to simply be empty will not receive a credit. As these restrictions, limitations and requirements are placed upon us by the product manufacturers we would ask that you understand that we can only provide our customer with a credit or replacement product if it meets the manufacturer's requirements for return and we also are able to receive credit in full from the manufacturer.

Product Warranties

The Fax & Printer Guy does not provide product warranty beyond the product manufacturer's limited warranty unless expressly set out in writing. Policies regarding the return, replacement or repair of products purchased at The Fax & Printer Guy Inc. will be governed by the policies and practices set by the product manufacturer. The Fax & Printer Guy makes no warranties, expressed or implied, or merchantability, fitness for a particular purpose, performance, condition, capacity or otherwise.

Out-of-Warranty product service performed by The Fax & Printer Guy is covered by a warranty period of 30 days on labour and 90 days on parts.

Shipping

Next Business Day Delivery within the Halifax Regional Municipality (HRM) is free on orders over $75.00 before taxes. Orders being delivered within the HRM that are under $75.00 or requests for same day delivery are subject to a $15.00 delivery charge. Products being shipped to areas outside of the HRM are subject to shipping charges that will be determined by the dimensions and weight of the product and the shipping method selected.

Privacy Policy

The Fax & Printer Guy Inc. respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide products or services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested. When you browse our website, you do so anonymously, unless you have previously indicated that you wish The Fax & Printer Guy Inc. to remember your login and password. We don't collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, The Fax & Printer Guy Inc. website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information. The Fax & Printer Guy Inc. collects personal information when you register with The Fax & Printer Guy Inc. for a The Fax & Printer Guy Inc. account, when you use certain The Fax & Printer Guy Inc. products or services, when you take part in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a sweepstakes or other promotions, or when you submit your information to The Fax & Printer Guy Inc. for any other reason. From time to time, The Fax & Printer Guy Inc. receives personal information from business partners and vendors. The Fax & Printer Guy Inc. only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws. Access to certain The Fax & Printer Guy Inc. web pages require a login and a password. The use of those web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and The Fax & Printer Guy Inc. Your personal information may be retained by The Fax & Printer Guy Inc. to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.

Notice

When personal information is collected, we will inform you at the point of collection the purpose for the collection. The Fax & Printer Guy Inc. does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information Sharing and Disclosure" below. If you choose to provide us with your personal information, we may transfer that information, within The Fax & Printer Guy Inc. or to The Fax & Printer Guy Inc's third party service providers, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain Websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of The Fax & Printer Guy Inc's website uses cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of The Fax & Printer Guy Inc's website if you do so. You do not need to have cookies turned on to use/navigate through many parts of our website, except access to certain of The Fax & Printer Guy Inc's web pages require a login and password.

How We Use Information Collected

The Fax & Printer Guy Inc. uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.

Information Sharing and Disclosure

Your personal information is never shared outside The Fax & Printer Guy Inc. without your permission, except under conditions explained below. The Fax & Printer Guy Inc. may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of The Fax & Printer Guy Inc. to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners. We will also disclose your personal information if required to do so by law or in urgent circumstances, to protect personal safety, the public or our websites.

Data Security

The Fax & Printer Guy Inc. safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, The Fax & Printer Guy Inc. uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 16. The Fax & Printer Guy Inc. does not knowingly solicit personal information from children under the age of 16 or send them requests for personal information.

Third Party Web Sites and Affiliate Services or Programs

The Fax & Printer Guy Inc's website contains links to other sites. The Fax & Printer Guy Inc. does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of these third party companies. The Fax & Printer Guy Inc. also recommends products and services provided by third party web sites. While every effort is made to ensure we recommend only quality products and services The Fax & Printer Guy Inc. will not accept responsibility for the quality or performance of a service or product provided by our third party affiliates. The Fax & Printer Inc. will not accept responsibility or liability or make compensation for any losses or damages that may be incurred as a result of the use of a third party affiliate service or product. Our customers are 100% responsible for ensuring the intended service or product meets with their approval and intended uses. The Fax & Printer Guy makes no warranties, expressed or implied, or merchantability, fitness for a particular purpose, performance, condition, capacity or otherwise.

Policy Changes and use of Logo's

The Fax & Printer Guy Inc. reserves the right to change our policies as necessary without notice. Use of Logos, Trademarks, Corporate Trademarks, Product Logos, Product Images and Product Descriptions are the property of their respective holders. The use of such trademarks, logos, images and descriptions on this site is strictly for the purpose of product identification.