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902.832.6622

March 27, 2020

To Our Valued Customers:

While everyone across the globe continues to navigate the uncertainty of COVID-19, The Fax & Printer Guy Inc., is committed to supporting your business throughout the course of this pandemic and to provide continuity of service at all times.

We will be remaining open to meet your mission critical office imaging needs. We will be shipping toner and equipment as usual however in cooperation with the “Stay at Home” advisory, we have suspended our on-site Technical Repair Services until further notice. Should you experience issues with your office imaging equipment please feel free to contact us and we will do our best to provide you with the support and assistance you require by phone.

We realize that in this time of crisis, it is critical that we remain available to provide the products and services you require to continue your operations and help you respond to the unique business demands and challenges that you may be facing. 

It is our recommendation that customers should have at least 2 to 3 spare toner cartridges (depending on your usage of course) on hand for your office imaging equipment. We are urging customers to do this sooner than later as we have been advised by our suppliers that product in their warehouses may not be replenished in a timely fashion during these uncertain times and that supply chain issues will likely be occurring in the not too distant future.

Please contact us if you would like to ensure you have enough supplies on hand for the foreseeable future and we will assist you in determining your needs. If you have relocated to a home office and you are in need of a print, fax, copy or scan solution we will be pleased to help you source and acquire these products.

Our products will be drop shipped at no cost to you via UPS, Purolator or Fedex Courier to help limit the number of people you will have exposure to on a daily basis.

Our thoughts are with you. We will manage our way through this together. Please stay healthy and safe.

Sincerely,

Ann Kelly
V.P. Operations