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Fax & Printer Guy Policies

Payment & Credit Terms

We accept cash, Business Cheques, Interac, Visa and Mastercard. We will also accept personal cheques accompanied by the following 2 pieces of identification: 1) a valid Nova Scotia drivers licence, 2) a valid Visa or MasterCard. All goods and services are C.O.D. unless credit terms have been established. Upon credit approval, The Fax & Printer Guy Inc. payment terms are Net 30 Days from the date of invoice. If you wish to establish credit terms please contact our Customer Service Representative. Payment Plans are available on purchases of office equipment that exceed $1000.00 before taxes. Please request a credit application from our Customer Service Representative. Your application will be processed within 1-2 business days.

On-Line Credit Card Purchases

Online credit card purchases will only be accepted under the following conditions: 1) The purchaser must be a current established client of The Fax & Printer Guy Inc. whose account is in good standing. Or these further conditions will apply: 2) The name, shipping address and telephone number of the purchaser must match the name, address and telephone number of the card holder on file with the credit card issuer. Once the order is received the purchaser will be contacted by phone or email and asked to provide the telephone number of the credit card issuer and the three digit security code both of which can be found on the back of the credit card. This required information will be verified with the credit card issuer. If the information does not match the order will be declined. The goods will only be shipped to the address of the credit card holder that is on file with the credit card issuer. The goods will be sent via registered delivery and the cardholder may be requested to provide photo identification to receive delivery of the goods. No agent or substitute will be permitted to accept delivery. The Fax & Printer Guy Inc. reserves the right to request further verifying information that it may deem necessary to prevent fraudulent online purchases.

Product Availability

Most products on our web site and in our catalogue are in-stock and available for next business day delivery. Items not in-stock are usually available within two business days. If further delays are expected you will be notified. Please allow 4 hours to process in-stock orders being held for pickup. Some items ship from our Toronto warehouse and may take 2-3 business days for delivery. Please call for details. The Fax & Printer Guy would be pleased to help you locate and acquire any hard to find items. Items that we would not normally stock in our local facility require payment in full prior to being ordered.

Product Pricing and Information

Due to market conditions, all prices on this web site and in other marketing materials are subject to change without notice. Due to the possibility of human error and in the event that incorrect product pricing or information is posted on our web site or in other marketing materials The Fax & Printer Guy Inc. reserves the right to make corrections without liability or compensation. We understand that errors may cause our customers some inconvenience for which we apologize however we cannot compensate or accept any liability for consequences arising from such errors. All prices shown are in Canadian currency. Terms of our Lowest Price Guarantee: We will match or beat all of our major competitors prices on regularly stocked items. If one of our major competitors in our local trading area (Staples, Lyreco, Grand and Toy, Corporate Express or Basics) has a lower price we'll match it and give you 10% of the difference towards your purchase to a maximum of $5.00. A competitors price must be confirmable in the form of a current dated printed advertisement, a copy of a dated written quote, invoice or sales receipt or an on-line suppliers web site catalogue. Our Lowest Price Guarantee applies only to new OEM consumable IT supply items. It does not apply to items that are advertised as: "limited quantities", "clearance", "demo", "closeout", "discontinued", "liquidation", "bankruptcy", "expired" or the like. Products must be identical in quantity and manufacture. We reserve the right to limit quantities sold to an individual customer. We reserve the right to decline this offer if a competitors product price appears to be highly irregular or it is being sold as a "loss leader". We reserve the right to modify the terms of our Lowest Price Guarantee without notice. Inkjet and toner cartridge page yields indicated (500 p.) are based on 5% page coverage unless otherwise stated.

Product Return

A Return Merchandise Authorization Number (RMA#) must be requested. All returns must be made within 15 days of the date of invoice or sales receipt. All returns are subject to a 20% restocking fee. Items being returned must be in unopened re-saleable condition.  All returns must be accompanied by the original invoice or sales receipt. A store credit only will be issued for returned product. No cash refunds. All sales are final on clearance sale items. All sales are final on special order items, defined as, items that would not normally be kept in-stock in our local warehouse and/or have been ordered specifically at the customers request.

Non-Returnable and Defective Items: InkJet and Toner cartridges that have been opened are non-returnable with the exception of defective products. Defective items will be replaced subject to the product manufacturer's policies and procedures for returned defective product. Computer peripherals such as but not limited to fax machines, multifunction devices, printers, scanners, keyboards, mice, monitors, cabling, digital cameras, label makers, PDA's, networking products etc. are non-returnable. Items being returned due to defect are subject to the repair and/or replacement policy of the product manufacturer. Desktop and laptop computers are non-returnable. In the event a desktop or laptop computer system is found to be defective repair or replacement will be made under the terms and conditions of the product manufacturer's warranty. All other items purchased at The Fax & Printer Guy Inc. but not specifically mentioned in this policy are subject to the return and/or replacement policy of the product manufacturer.

A note regarding the return of office equipment and supplies

Due to an increase in fraudulent returns and counterfeit products being produced in our industry many manufacturers have changed their return policies and procedures. We have been asked by the manufacturer's to comply with these changes. Unfortunately this affects the way in which we must handle requests to return or replace product from our customers. Many vendors such as but not limited to Brother, Canon, Epson, Hewlett Packard, Lexmark will only issue credits for product that is returned in its original packaging. While we acknowledge that many of our customers will often throw out the packaging after opening the product we suggest that the packaging be retained in the event the product should need to be returned. Whenever possible, please include a sample or description of the defect. Many product manufacturer's will not issue a credit for products that are returned without a sample or description of the defect. Often, toner and inkjet cartridges that are returned as defective are simply found to be empty. Manufacturer's are now monitoring this more carefully, so we ask that you do as well. Toner and inkjet cartridges that are found to simply be empty will not receive a credit. As these restrictions, limitations and requirements are placed upon us by the product manufacturers we would ask that you understand that we can only provide our customer with a credit or replacement product if it meets the manufacturer's requirements for return and we also are able to receive credit in full from the manufacturer.

Product and Service Warranties

The Fax & Printer Guy does not provide product warranty beyond the product manufacturer's limited warranty unless expressly set out in writing. Policies regarding the return, replacement or repair of products purchased at The Fax & Printer Guy will be governed by the policies and practices set by the product manufacturer. The Fax & Printer Guy makes no warranties, expressed or implied, or merchantability, fitness for a particular purpose, performance, condition, capacity or otherwise.

Out-of-Warranty product service performed by The Fax & Printer Guy is covered by a warranty period of 30 days on labour and 90 days on parts.

Program & Data Files Warranties

The customer is 100% responsible for backing up or copying any software or data files that they wish to keep or protect against loss. It is the customers' responsibility to have a data backup regimen in place to ensure important software or data files are not lost due to product malfunctions. The Fax & Printer Guy Inc. will not accept any responsibility or liability or make compensation for: program or data files that may be lost or are found to be non-recoverable during the course of product repair and maintenance or that may have been lost or are non-recoverable due to product failure. The Fax & Printer Guy Inc. will not accept any responsibility, liability or make compensation for the recovery or reinstallation of customer programs that may be lost or are found to be non-recoverable during the course of product repair and maintenance or that may have been lost or are non-recoverable due to product failure for which the customer does not have a licenced version or product key and access to a copy of the program either through an on-line download or physical media i.e. cd, dvd, external storage device or the like.

Computer System Warranties

See product manufacturer's limited warranty received with your product at the time of purchase.

Monitor Warranties

See product manufacturer's limited warranty received with your product at the time of purchase.

Fax, Printers and other Peripheral Products Warranties

See product manufacturer's limited warranty received with your product at the time of purchase.

Consumable Supply Items Warranties

See product manufacturer's limited warranty received with your product at the time of purchase.

What is not covered by a Manufacturer's Limited or Upgraded Limited Warranty?

General: Problems and/or damage resulting from a collision with any object, Acts of God, sand, dirt, exposure to weather conditions, battery leakage, theft, misuse, abuse, improper use of electrical source, interconnection with other items not recommended by the manufacturer, add-on items, accessories or attachments, external wiring and cabling, battery chargers, structural items, racks, bins, knobs, handles, appearance items, antennas, jacks, consumable supply items such as but not limited to recording or photographic media, drums, toner, inkjet cartridges, audio cartridges and needles. Electrical damage where the equipment has not been properly protected with a ULC or CSA approved power protection device. A simple power bar is not an approved power protection device. An approved power protection device must have power surge protection circuitry as well as phone line and cable input protection capabilities. If you have any questions regarding the device you may be using and whether it meets our requirements please feel free to call. Parts that fail due to lack of regularly scheduled maintenance. Servicing not authorized by the manufacturer, usage that is not in accordance with product specifications, failure to follow product instructions or failure to perform preventative maintenance and products that have been altered or are missing serial numbers. The customer is responsible for the cost of any preventative maintenance or regularly scheduled service requirements. Computer Systems:Software, including the operating system and software added or the reloading of software that is necessitated in the course of repair or component replacement. Problems resulting due to software issues such as but not limited to spyware, adware, viruses and corrupt or missing software files. Products and or accessories not provided or installed by the manufacturer. External/Peripheral Devices such as but not limited to keyboards, mice, monitors, printers, scanners, digital cameras etc. These external/peripheral devices are covered by a manufacturer's limited warranty that is separate from your system warranty and will be governed by the terms and conditions of the manufacturer's limited warranty. Note: This information has been provided in an attempt to summarize what typically is not covered under a manufacturers limited warranty. It is not intended to cover all possible limitations or exclusions. A Fax & Printer Guy Service Contract or Service Pack can cover many of the things a manufacturer's warranty does not. Please ask your sales representative if a Fax & Printer Guy Service Contract or Service Pack would be beneficial to you.

What do I do if I need warranty service?

If you are unsure as to how to arrange for warranty service please contact The Fax & Printer Guy Inc. One of our qualified service personnel will evaluate your problem and help you determine if your product is covered under a manufacturer's warranty. If required our service personnel will inform you as to how to arrange for service. A copy of your original invoice or sales receipt will be requested by the manufacturer. If the required repair or replacement is not covered under your products limited warranty or it is determined your product is out of warranty our qualified service personnel can provide you with an estimated cost of repair or replacement.

How long will it take to repair or replace my defective product?

At The Fax & Printer Guy Inc. we understand the importance of resolving your service issues as soon as possible so as to minimize downtime and inconvenience. We make every effort to effect repair or replacement of defective products as quickly as possible. Typical turnaround time is 1 to 3 business days depending on the type of product however some manufacturer’s policies and practices may result in delays beyond the control of The Fax & Printer Guy Inc. The Fax & Printer Guy Inc. will not accept any liability or make compensation for losses resulting from delays in service. A Fax & Printer Guy Inc. Service Contract can provide you with a higher level of service than a manufacturer's limited warranty. Please ask your sales representative if a Service Contract would be beneficial to you.

Shipping

Next Business Day Delivery within the Halifax Regional Municipality (HRM) is free on orders over $50.00 before taxes. Orders being delivered within the HRM that are under $50.00 or requests for same day delivery are subject to a $15.00 delivery charge. Products being shipped to areas outside of the HRM are subject to shipping charges that will be determined by the dimensions and weight of the product and the shipping method selected.

Privacy Policy

The Fax & Printer Guy Inc. respects your privacy and is committed to protect the personal information that you share with us. Generally, you can browse through our website without giving us any information about yourself. When we do need your personal information to provide products or services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.

Information Collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested. When you browse our website, you do so anonymously, unless you have previously indicated that you wish The Fax & Printer Guy Inc. to remember your login and password. We don't collect personal information, including your email address. We do log your IP address (the Internet address of your computer) to give us an idea of which part of our website you visit and how long you spend there. But we do not link your IP address to any personal information unless you have logged in to our website. Like many other commercial websites, The Fax & Printer Guy Inc. website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and Tracking Information" below for more information. The Fax & Printer Guy Inc. collects personal information when you register with The Fax & Printer Guy Inc. for a The Fax & Printer Guy Inc. account, when you use certain The Fax & Printer Guy Inc. products or services, when you take part in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a sweepstakes or other promotions, or when you submit your information to The Fax & Printer Guy Inc. for any other reason. From time to time, The Fax & Printer Guy Inc. receives personal information from business partners and vendors. The Fax & Printer Guy Inc. only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws. Access to certain The Fax & Printer Guy Inc. web pages require a login and a password. The use of those web pages, and the information or programs downloadable from those sites, may be governed by a written agreement between your employer and The Fax & Printer Guy Inc. Your personal information may be retained by The Fax & Printer Guy Inc. to verify compliance with the agreement, log software licenses granted, to track software downloaded from those pages, or track usage of other applications available on those pages.

Notice

When personal information is collected, we will inform you at the point of collection the purpose for the collection. The Fax & Printer Guy Inc. does not intend to transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information Sharing and Disclosure" below. If you choose to provide us with your personal information, we may transfer that information, within The Fax & Printer Guy Inc. or to The Fax & Printer Guy Inc's third party service providers, including across borders and from your country or jurisdiction to other countries or jurisdictions around the world. We will always give you the opportunity to "opt out" of receiving direct marketing or market research information. This means we assume you have given us your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, we will provide you with the opportunity to "opt in." This means we will require your affirmative action to indicate your consent before we use your information for purposes other than the purpose for which it was submitted.

Cookies and Tracking Technology

A cookie is a small data file that certain Websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of The Fax & Printer Guy Inc's website uses cookies to track user traffic patterns. We do this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of The Fax & Printer Guy Inc's website if you do so. You do not need to have cookies turned on to use/navigate through many parts of our website, except access to certain of The Fax & Printer Guy Inc's web pages require a login and password.

How We Use Information Collected

The Fax & Printer Guy Inc. uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on our website, to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners, and to better understand your needs and provide you with better services. We may also use your information to send you, or to have our business partners send you, direct marketing information or contact you for market research.

Information Sharing and Disclosure

Your personal information is never shared outside The Fax & Printer Guy Inc. without your permission, except under conditions explained below. The Fax & Printer Guy Inc. may send your personal information to other companies or people under any of the following circumstances: when we have your consent to share the information; we need to share your information to provide the product or service you have requested; we need to send the information to companies who work on behalf of The Fax & Printer Guy Inc. to provide a product or service to you (we will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or we want to keep you up to date on the latest product announcements, software updates, special offers or other information we think you'd like to hear about either from us or from our business partners. We will also disclose your personal information if required to do so by law or in urgent circumstances, to protect personal safety, the public or our websites.

Data Security

Your “The Fax & Printer Guy Inc.” account information is password-protected for your privacy and security. The Fax & Printer Guy Inc. safeguards the security of the data you send us with physical, electronic, and managerial procedures. In certain areas of our websites, The Fax & Printer Guy Inc. uses industry-standard SSL-encryption to enhance the security of data transmissions. While we strive to protect your personal information, we cannot ensure the security of the information you transmit to us, and so we urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.

Children and Privacy

Our websites do not target and are not intended to attract children under the age of 16. The Fax & Printer Guy Inc. does not knowingly solicit personal information from children under the age of 16 or send them requests for personal information.

Third Party Web Sites and Affiliate Services or Programs

The Fax & Printer Guy Inc's website contains links to other sites. The Fax & Printer Guy Inc. does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of these third party companies. The Fax & Printer Guy Inc. also recommends products and services provided by third party web sites. While every effort is made to ensure we recommend only quality products and services The Fax & Printer Guy Inc. will not accept responsibility for the quality or performance of a service or product provided by our third party affiliates. The Fax & Printer Inc. will not accept responsibility or liability or make compensation for any losses or damages that may be incurred as a result of the use of a third party affiliate service or product. Our customers are 100% responsible for ensuring the intended service or product meets with their approval and intended uses. The Fax & Printer Guy makes no warranties, expressed or implied, or merchantability, fitness for a particular purpose, performance, condition, capacity or otherwise.

Policy Changes and use of Logo's

The Fax & Printer Guy Inc. reserves the right to change our policies as necessary without notice. Use of Logos, Trademarks, Corporate Trademarks, Product Logos, Product Images and Product Descriptions are the property of their respective holders. The use of such trademarks, logos, images and descriptions on this site is strictly for the purpose of product identification.